Privacy Policy

Effective Date: July 2, 2026

Practice Imperfect, a subsidiary of Roots to Results Counseling, LLC ("we," "us," or "our"), is committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you enroll in our courses, visit our website, or interact with our services.

By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information that you voluntarily provide to us when you enroll in the course, subscribe to our newsletter, or contact us directly. This may include:

  • Personal Identifiers: Name, email address, phone number, and professional credentials.

  • Financial Information: Payment card details, billing address, and transaction history (processed securely through our third-party payment processors).

  • Course Participation Data: Survey responses, feedback, course progress, and interactions within the course platform.

2. How We Use Your Information

We use the collected data to deliver an optimal educational experience and manage business operations, specifically to:

  • Process your enrollment and secure flexible payment plan setups.

  • Provide course materials, updates, and customer support.

  • Improve our course content, marketing strategies, and user experience.

  • Comply with legal, regulatory, and financial obligations.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted third-party service providers who assist us in operating our business, such as:

  • Payment Processors: To securely handle tuition payments and installment plans.

  • Course Hosting Platforms: To grant you access to the digital classroom environment.

  • Email Service Providers: To deliver essential course communications and updates.

Note: All third-party partners are strictly required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

4. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access & Correction: The right to request a copy of the data we hold about you or ask us to correct inaccuracies.

  • Opt-Out: The right to opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of our communications.

  • Deletion: The right to request that we delete your personal data, subject to certain legal or administrative exceptions (such as financial tracking compliance).

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated "Effective Date."

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

Roots to Results Counseling, LLC

Attn: Practice Imperfect Privacy Team

[email protected]

P.O. Box 38964

Henrico, VA 23231